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NOTE: Applicants outside Malaysia are eligible to apply as client is willing to cater for relocation cost
Responsibilities and Duties
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
- Diploma candidates to have at least 1 year Customer service experience
- Experience working as a Chat support Agent preferred
- Fresh graduates can apply or candidates with degree and no experience
- Willingness to work on a 24/7 rotational work shift schedule
- Willingness to work on site
Job Type: Full-time
Pay: RM8,500.00 - RM9,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Your nationality
- Your phone number and email
- Your current location
- This position is under Concentrix Malaysia, have you applied for it before?
- what is your current salary
- what is your expected salary
- Notice period
Education:
- STM/STPM (Preferred)
Experience:
- Live chat agent: 1 year (Preferred)
Language:
- Korean (Required)
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